The Murtala Muhammed Airport Terminal Two (MMA2), operated by Bi-Courtney Aviation Services Limited (BASL), joined organizations around the world to commemorate this year’s Customer Service Week, an annual global event that celebrates service excellence and the people behind it.
Held under the theme “Mission Possible,” the week-long celebration provided MMA2 an opportunity to honour its dedicated workforce while reaffirming its commitment to delivering a seamless and world-class airport experience.
According to a statement signed by Ajoke Yinka-Olawuyi, Head of Corporate Communications at BASL, the activities were coordinated by the Customer Service Unit of the Operations Department, featuring a range of interactive and engaging events involving passengers, stakeholders, and terminal users.
These activities, she noted, reflected the company’s dedication to improving customer satisfaction and fostering a positive travel experience.
Speaking on the significance of the celebration, Acting Chief Operating Officer, Mr. Remi Jibodu, emphasized that exceptional service remains the cornerstone of MMA2’s operations.
“At BASL, our commitment to customer satisfaction is unwavering. Customer Service Week reminds us that excellence is not occasional, it’s a daily standard we uphold across all areas of operation. Every interaction at MMA2 is an opportunity to demonstrate our dedication to world-class service and operational efficiency,” he stated.
Similarly, Customer Service Unit Supervisor, Mrs. Ifeoma Azubuike, described customer service as the heartbeat of MMA2’s operations.
“Customer service is not just a department at MMA2; it is the essence of everything we do. This celebration honours every staff member who works tirelessly to ensure safety, comfort, and efficiency for every traveler. We recognize that air travel can be stressful, and our goal is to consistently exceed expectations, making the MMA2 experience memorable for all the right reasons,” she explained.
Yinka-Olawuyi further noted that the annual Customer Service Week has become a vital part of BASL’s corporate culture.
“At BASL, we believe excellent service begins with a motivated team. Customer care is one of our core values, and it shapes how we engage with passengers, partners, and colleagues daily. Beyond this celebration, we continually empower our staff and partners to deliver exceptional service experiences that embody the MMA2 brand values,” she said.
As part of the celebration, BASL once again recognized and rewarded outstanding customer service personnel from various airlines operating within the terminal, presenting them with gifts and certificates of recognition. This year, the recognition was extended to Ground Service Agents (GSAs) at the cargo facility, a move that underscores BASL’s unwavering commitment to rewarding excellence and promoting a culture of outstanding service across all areas of operation.
For MMA2, Customer Service Week was not just a celebration, but a renewed pledge to uphold the highest standards of service delivery and ensure that every traveler’s experience remains “Mission Possible.” She added
